COVID-19 UPdates

Oak Street Opening June 9th

We just learned from our Mayor that the city of Chicago will still be allowed to open tomorrow, June 3rd, but due to continued safety and transportation concerns we have decided to postpone our reopening to Tuesday, June 9th
 
We will be contacting all clients who had appointments this week to reschedule them. Our phone lines for all appointments will officially reopen Thursday June 4th at 10am with continued phone service Friday June 5th, and Saturday June 6th from 10am to 5pm
 
We thank you for all of your continued support and patience during these times. 
 
At last, we can't wait to welcome you back in our salon soon.

Our Deerfield and Oakbrook salon locations are open!

For added safety measures, we have decided to open our salons without blow-drying services. We will review this measure as we continue to run our salons during this "new normal" for a period of time. For hair cut clients, please come with clean damp or dry hair and your stylist will decide whether you get washed for your haircut or do it dry. The salon will not provide or allow blow dryers anywhere in the salon including after hair color services or wet haircuts.

Key Updates:

Hours: To accommodate as many of our clients as we can, our salons will be open Monday through Saturday. Technician schedules will vary.

Booking Process: During the booking process we will ask all clients to provide a valid cell phone number for Contactless Virtual Check-in and Text message appointment information.

Salon Arrival: We ask you to wait in your car or outside until we notify you to enter the salon. Please arrive 5 minutes before your scheduled appointment and only enter once we contacted you. For safety measures, our waiting areas will not be available.

Help us run our day efficiently by being on time. Late clients may not be able to be serviced.

Cancellation & No-Show Policy: Each appointment is very valuable to all of us.

We understand you may need to cancel your appointment. The sooner you let us know the better. Clients who do not show up for their appointment will be charged full price. We will call you to provide us with your credit card number for that charge.

Phone Lines: Our Oak Street phone lines will be open on Thursday, June 4th at 10am. Deerfield and Oakbrook phones are open and accepting appointments.

Online Booking: Until further notice, we have suspended online booking until we feel our new timing procedures are perfected and to properly accommodate online bookings.

Color Services & Masks: For salon services, masks should be the type that loop behind your ears and not behind your head. Please refrain from bringing valuable masks which might be stained. Our salons will not be responsible for damaged or stained masks.

Dressing Rooms: For proper distancing, our dressing room will be closed. We appreciate if you can bring the least amount of personal belongings into the salon. When possible, leave your coat and bags in your car.

Text Messaging: Our clients may now directly communicate via text with our receptionist for any salon needs. We suggest you save these numbers in your phone for current and future services.
CI Oak Street - 312-779-1637
CI Deerfield - 847-495-7849
CI Oakbrook - 331-704-1107

Oak Street Parking: We have contacted the garage at Lake Shore Plaza, where our salon validates parking, in order to get you the most up to date information on precautions they are taking. Below is that information:

  • All employees are wearing gloves and masks.
  • All employees are using hand sanitizer between cars.
  • Wet wipes are available to whoever wants to wipe their vehicle prior to getting back in.
  • A sneeze shield has been installed inside at the cashier’s booth for proper social distancing.

For additional questions or concerns regarding parking, please contact the garage manager, Ben by phone: 312-617-5019 or by email: Hicham.benkhraba@intpark.com

* Should you choose to park on the street, paid parking is available per usual, and we recommend downloading the Park Chicago App for easy payment from your car.

Oak Street Elevator: For proper social distancing, only one person at a time may ride the elevator.

Important Salon Safety Information:

Here's what we'll be doing on our end:

All team members will have their temperature checked before entering the salon with a non-contact thermometer and encouraged not to come to work if they are sick or have been in known contact with anyone who is ill.

All chairs and tools will be disinfected after and before each client. We will also be following strict new disinfecting guidelines throughout our salons and regularly cleaning all high touch areas.

All Charles Ifergan staff and salons are now Barbicide COVID-19 certified for the Professional Beauty Industry. This program is designed to present the most current information that is pertinent to the Professional Beauty Professional.

All beverages and magazines will be removed from our salons during this time.

Hand Sanitizer will be available at each styling station, front desk, and in various places throughout the salon for staff and clients to use.

Our staff will be required to wear face masks while in our salons and while servicing clients. They will also be washing their hands before and after each client.

All Services will be by appointment only. No walk-ins.

We’re limiting the number of people in a shop at one time and have social distancing cues throughout for you to reference.

While we've all missed you during this time, we ask that we all maintain a no-contact zone during this time.

We will continue to offer Contactless Curbside Pickup of all retail products and colorist mixed root touch up kits.

For your safety and ours, here is what we'll be asking of you:

Feeling Unwell: If you have a fever, chills, cough, muscle pains, headache, loss of taste or smell, or otherwise think you may have been exposed to COVID-19, please cancel your appointment with us.

Temperature Checks: We will be performing temperature checks on all clients entering our salons with a non-contact digital infrared thermometer. Clients with a temperature will be asked to cancel their appointment and reschedule for a later date.

Hand Sanitizer: We will require all clients to use hand sanitizer upon entering our salons.

Face Masks: All clients will be required to wear a mask for the entire time while in our salons. All face masks must be worn as intended and not partially or removed or adjusted.

Virtual Check-in: We have a new Text Check-in process to maintain social distancing, so please be on the lookout for our emails and text messages with instructions on what to do and when.

Closed Waiting Area: Our waiting area will be unavailable. Please only enter the shop once we let you know it is safe to do so.

Solo Appointments: Please arrive for your appointment alone and 5 minutes before your scheduled appointment and only enter once we contacted you, as we are limited on the number of people allowed in the shop at any given time. We apologize but will not be allowing children who are not receiving services or pets in our salon at this time, however, service animals and caretakers will be permitted.

Disabilities / Health Conditions: If you have a disability or health condition and have concerns about your ability to comply with any of the above requirements, please let us know by contacting contact@charlesifergan.com at least 24-hours before your appointment, and we will do our best to accommodate your needs.

We can't wait to see everyone!

The Ifergan Team